Insights
Reaching learners remotely: 5 things we learned in getting started with IVR
SIA has spent the past month seeking ways to use interactive voice recall technology to deliver digital financial service training to rural learners. This blog is a quick reflection on our adventure into pandemic-fueled IVR mania, and some lessons we learned that I wish I had known before we started.
What COVID-19 impacts on DFS are here to stay?
Everyone in the DFS realm is thinking about what COVID-19 means for digital ecosystems — today and in the long term. This week, we were pleased to organize and participate in a breakout session for the Global Digital Development Forum. Our compliments to TechChange, USAID, and all of the conference sponsors for pulling off a successful first virtual 16-hour global conference!
Operating at intersections of digital transformation & commerce during COVID-19
Operating at the intersection of digital transformation has become a deal breaker for many organizations trying to navigate the coronavirus pandemic, both in commercial and development spaces.
Going cashless in the era of the coronavirus
Digital transactions are on the rise in the era of COVID-19. Using mobile money is no longer just a matter of convenience or security — it’s a matter of protecting your health.
Financial access in the time of COVID-19: Self-registration for mobile money accounts in Ghana
The coronavirus pandemic is a tipping point for the digital world. As we navigate uncharted territory and practice social distancing in both the U.S. and with our team members in Ghana, Uganda, and Malawi, our thoughts turn to reaching those people without access to digital financial services.
Protecting women using DFS during the pandemic
The global COVID-19 pandemic is bringing about social changes that will have lasting effects on how we work, socialize, and consume. How can we ensure that while governments are pushing mobile usage to reduce physical contact during the pandemic, women have a safe experience of mobile services?
Realizing we don’t have all the answers: 4 questions on women’s financial inclusion
The numbers on financial inclusion have moved in a positive direction with each release of Findex data, and in some countries, like Indonesia, more women than men have accounts. Progress has been made, but our work is not done — now we are confronting a deeper series of challenges in achieving, and understanding, what we mean by inclusion and economic empowerment for women.
‘I’ll buy eight tomatoes — I’m paying with mobile money’
Convincing agri-enterprises that sell inputs to, or buy crops from, rural communities to embrace digital payments is seen as a potential path to de-throning cash — the undisputed king of commerce in emerging markets.